Shipping policy

Shipping policy – Vanlife Store

Processing times

  • Processing time: 1 to 2 business days (Monday to Friday)

  • Order cut-off time: 4:00 PM (GMT+01:00 – Paris Time)

All products require a preparation and/or production phase before shipping.

Delivery methods

Standard delivery (with tracking)

  • Available for all eligible destinations

  • Delivery times vary depending on the destination country

🚀 Express delivery

  • Option available at checkout

  • Price: between €14.99 and €39.99, depending on the total package weight

  • The exact amount is calculated automatically before order confirmation

  • Times vary depending on destination and carrier

Delivery zones

Vanlife Store ships orders to:

  • France

  • Europe (excluding Switzerland and the United Kingdom)

  • Switzerland

  • The United Kingdom

Delivery in France

Delivery method Order amount Estimated times Fees
Standard – tracking included €0.01 to €399 4 to 5 business days €9.90 to €19.90
Standard – tracking included €399 and above 4 to 5 business days Free

Delivery in Europe (excluding France)

  • Free delivery from €399 purchase for all non-bulky parcels

  • Below this amount, fees are calculated automatically at checkout

  • Average lead times: 4 to 7 business days

Bulky products

Bulky items may incur additional delivery charges, including for orders over €399. These fees are always displayed before order confirmation.

Delivery in Switzerland and the United Kingdom

Delivery is possible to Switzerland and the United Kingdom.

⚠️ Customs and clearance fees

  • Customs duties, local taxes, or handling fees may apply

  • These fees are the responsibility of the customer

  • They are not included in the delivery fees charged by Vanlife Store

Returns & refunds

Mandatory return request

Before any return, the customer must send a request by email to:

📧 Clients@vanlife-store.com

The request must include:

  • The order number

  • Photos of the product

  • An indication specifying whether the product is damaged or not

Any return sent without prior approval cannot be processed.

Return package condition

The customer must clearly indicate on the package if the returned product is:

  • Damaged

  • Not damaged

This information is essential for processing the return.

Return Fees

  • €19 per returned parcel

  • Return costs are the responsibility of the customer

  • They are deducted from the refund or charged separately depending on the case

Order Tracking

All shipped orders have a tracking number, sent by email, allowing you to track the parcel until delivery.

Customer Service

  • Phone : +33 1 89 48 06 01

  • Email : clients [α] vanlife-store.com

Office Address
11 boulevard de la République
92250 La Garenne-Colombes – France

Pick-up Address
75 rue Rateau - Building B7
93120 La Courneuve

⏰ Support Monday to Friday, from 9am to 5pm (Contact)

FAQ – Shipping & Returns

🚚 Delivery

Is delivery free?

Yes. Standard delivery is free throughout Europe for orders over €399 for non-bulky packages.

Do you offer express delivery?

Yes. Express delivery is available between €14.99 and €39.99, depending on the total weight of the package. The exact rate is shown before payment.

Do you deliver outside the European Union?

Yes, we deliver to Switzerland and the United Kingdom. Customs and clearance fees may apply and are the customer's responsibility.

Can I track my order?

Yes. All orders include a tracking number sent by email as soon as shipped.

🔁 Returns

How to make a return?

Before any return, you must send a request by email to Clients@vanlife-store.com with your order number and photos of the product.

Are returns free?

No. Return fees are €19 per returned package.

What happens if I send back a package without authorization?

Any package returned without prior approval cannot be accepted.

Do I need to indicate the condition of the product?

Yes. It is mandatory to specify on the package whether the product is damaged or not.

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